Welcome to Sperry Shop’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re looking for adventure-ready footwear or stylish comfort, we’re here to help.

About Our Products

What types of footwear do you offer?
We specialize in four main categories of footwear:
  • Casual: Everyday comfort and style
  • Running/Walking: Performance footwear for active lifestyles
  • Safety: Protective footwear for various environments
  • Sandals/Slippers: Relaxed styles for warm weather and indoor comfort
We carry premium brands including Sperry, Birkenstock, Adidas, and Merrell.
How do I choose the right size?
Each product page includes detailed sizing information specific to that style. We recommend checking the brand’s sizing chart as fits may vary between collections. Our footwear is designed for comfort, but if you’re between sizes, consider sizing up for sandals or down for performance shoes.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Can I modify or cancel my order after placing it?
Due to our fast processing (1-2 business days), order modifications or cancellations must be requested immediately by emailing [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the fulfillment process.

Shipping & Delivery

Where do you ship?
We ship worldwide with two exceptions:
  • Some Asian regions
  • Certain remote locations
If you’re unsure about delivery to your area, please contact us before ordering.
What are my shipping options?
We offer two convenient options:
  • Express Shipping (10-15 business days): $12.95 CAD via DHL or FedEx
  • Free Standard Shipping (15-25 business days): Free on orders over $50 CAD via EMS
All orders take 1-2 business days to process before shipping.
Will I need to pay customs fees?
International customers may be responsible for customs duties, taxes, or fees imposed by their country. These charges are not included in your order total and will be the customer’s responsibility. We provide estimated duty costs during checkout when possible.

Returns & Exchanges

What is your return policy?
Our Happy Feet Promise allows easy returns within 15 days of delivery. Items must be:
  • Unworn
  • In original condition
  • With all original packaging and tags
Please contact us at [email protected] to initiate a return.
How long do refunds take?
Once we receive your returned items, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Shipping costs are non-refundable.

Account & Newsletter

How do I sign up for your newsletter?
You can subscribe to our newsletter at the bottom of our homepage. Subscribers receive:
  • Occasional free shipping promotions
  • Early access to sales
  • New product announcements
We respect your privacy and never share your information.
I’m having trouble accessing my account. What should I do?
Try resetting your password using the “Forgot Password” link on the login page. If you continue having issues, email [email protected] with your account details and we’ll assist you.

Still Have Questions?

Our customer service team is happy to help! Contact us at [email protected] or visit our store at 169 Port Washington Road, Okotoks, CA T0L 0T0.

Happy trails from the Sperry Shop team!