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Welcome to Sperry Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our high-quality casual, performance, and safety footwear. By accessing and shopping at casualfootwearshop.com, you accept these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, except certain Asian countries and remote areas as specified. By using our site, you confirm you are at least 18 years old or have parental/guardian consent.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Sperry Shop and protected by copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, slight variations may occur. If you receive a product that differs significantly from its description, please contact us immediately.

2.2 Product Categories

Our footwear collection includes:

  • Casual: Everyday comfort and style
  • Running/Walking: Performance footwear for active lifestyles
  • Safety: Protective footwear for work environments
  • Sandals/Slippers: Relaxed footwear for leisure

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You agree to provide current, complete, and accurate purchase information.

3.3 Pricing

All prices are in CAD. We reserve the right to adjust prices and correct pricing errors at any time before accepting your order.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once shipped.

4.2 Shipping Options

  • Standard Shipping ($12.95 CAD): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 CAD via EMS, delivered in 15-25 business days after shipment

Delivery times are estimates and may vary due to location and customs processing.

4.3 International Orders

Customers are responsible for any customs fees, taxes, or import duties. We cannot guarantee delivery times for international shipments.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery if items are:

  • Unused and in original condition
  • In original packaging with all accessories
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Worn or damaged footwear
  • Sandals/slippers showing wear
  • Used safety footwear
  • Clearance or final sale items

5.3 Return Process

To initiate a return:

  1. Email [email protected] with your order details
  2. Receive Return Authorization (RMA) number
  3. Ship items to provided address with RMA clearly marked
  4. Wait for inspection and processing (2-3 business days)

Customers are responsible for return shipping costs unless the return is due to our error.

5.4 Refunds

Refunds are processed within 5-7 business days after return approval. Original shipping fees are non-refundable unless the return is due to our error.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining its confidentiality and all activities under your account.

6.2 Prohibited Conduct

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the website’s operation
  • Submit false or misleading information

7. Limitation of Liability

Sperry Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures in performance beyond our reasonable control
  • Errors or omissions in product information
  • Any third-party actions related to your use of our website

Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Canada and the province of Alberta. Any disputes shall be resolved in the courts of Okotoks, Alberta.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use constitutes acceptance of the modified Terms.

11. Contact Information

For questions about these Terms or our products:

Sperry Shop
169 Port Washington Road
Okotoks, CA T0L 0T0
Email: [email protected]

Thank you for choosing Sperry Shop for your footwear needs. We’re committed to providing quality products and exceptional customer service.